New Milford, CT. May 21, 2019 – Village Crest, a New Milford–based provider of short-term rehabilitation, long-term care and memory care is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2019 Customer Experience AwardTM. Qualifying for the award in the categories of laundry service and nursing care], Village Crest displays a continued dedication to providing Best in Class senior healthcare services.
“We are very proud of these centers for receiving this recognition from our patients, residents, and their families. Our number one priority each day is the wellness and satisfaction of our patients and residents,” stated Marvin Ostreicher, President of National Health Care Associates. “The four pillars of our mission statement are simply; Kindness, compassion, service and excellence. These centers clearly exemplify our mission.”
Throughout its eleven-year history of serving the community, Village Crest Center for Nursing and Rehabilitation has placed a strong emphasis on ensuring that the individual needs of every resident are met. Over the course of 2018, a sampling of Village Crest’s customers and their families have participated in monthly telephone interviews that include open-ended questions, as well the opportunity to rate Village Crest Center for Nursing and Rehabilitation in specific categories.
Every month, Village Crest has gathered its real-time survey results to gain a better understanding of the patient and family needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Village Crest Center for Nursing and Rehabilitation has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each patient’s experience.